Position Summary
The Senior English Trainer (English Trainer III) is a senior individual contributor responsible for owning the quality and business impact of English training programs.
The role balances direct delivery of high-impact business courses, quality governance, and capability building of trainers, while contributing to Talent & Development initiatives and projects.
This role acts as a quality anchor and subject-matter expert, ensuring training effectiveness through continuous improvement cycles, data-informed decisions, and cross-functional collaboration.
Key Responsibilities
I. Business English Training Delivery & Class Ownership
• Deliver Business English programs for business units, with a strong focus on real workplace performance (e.g. meetings, presentations, business writing, stakeholder communication).
• Take end-to-end ownership of assigned classes, managing the full training cycle:
- Understand learner and business needs
- Design and facilitate learning interventions
- Assess learning effectiveness and business-relevant outcomes
- Proactively adjust content, methodology, and pacing to maximize impact
• Ensure training outcomes are aligned with business priorities and support relevant business understanding and workplace application, beyond language proficiency.
• Serve as a role model for instructional excellence within the training team.
II. Quality Control, SOPs-Curriculum & Material Development
* QC-SOPs & Continuous Improvement
• Conduct classroom observations (in-person and virtual) using standardized quality assurance tools, rubrics, and observation frameworks.
• Lead quality review cycles by systematically analyzing learner progress data, feedback, assessment results, and trainer performance.
• Develop, refine, and enforce Standard Operating Procedures (SOPs), instructional quality benchmarks, and calibration standards to ensure consistency across programs.
• Translate quality data and insights into actionable improvement plans at both classroom and program levels, proactively addressing quality gaps and risks.
* Curriculum & Material Development
• Design comprehensive, needs-based English training curricula covering business communication, business writing, presentation skills, and professional English aligned with organizational needs.
• Develop high-quality learning materials, including lesson plans, facilitator guides, learner handouts, assessments, e-learning modules, and supplementary resources.
• Regularly review, evaluate, and update existing curricula to reflect current language standards, evolving business contexts, and learner feedback.
• Pilot new or revised content, collect and analyze performance data, and refine materials based on learner outcomes and stakeholder input.
III. Mentoring & Coaching
• Mentor English Trainer I & II through structured coaching, observations, and feedback.
• Support onboarding and capability development of trainers.
• Facilitate peer learning, sharing best practices and instructional strategies.
• Identify development gaps and recommend targeted interventions.
IV. Talent & Leadership Training Expansion
• Contribute to T&D initiatives such as leadership, soft skills, or capability-building programs.
• Co-design or co-facilitate learning programs beyond English where relevant.
• Participate in L&D projects with defined deliverables and business impact.
• Apply instructional design and facilitation expertise to broader talent programs.
V. Other Assigned Tasks
• Execute additional responsibilities aligned with department priorities as assigned by line managers.
VI. Strategic Collaboration & Project Leadership
• Actively participate in Talent Development planning cycles, contributing data-backed insights and recommendations.
• Collaborate closely with the leadership team to enhance teamwork and improve training program effectiveness.
Qualifications & Requirements
* Education
• Bachelor's degree required in Education, Linguistics, English, Communication, or a related field.
• Master's degree or professional certification in TESOL, CELTA, DELTA, is a strong advantage.
* Experience
• Minimum 5 years of experience in Business English training, with at least 3 years in a senior or quality-focused role.
• Demonstrated experience in curriculum design, classroom observation, and trainer coaching.
• Experience in leadership or soft-skills facilitation is highly desirable.
• Experience contributing to or managing L&D or Talent Development projects is an advantage.
Technical Skills
• Proficiency in LMS platforms, e-learning authoring tools (e.g., Learning Pool, Canva, Google Workspace).
• Ability to design assessment tools, rubrics, and evaluation frameworks.
• Familiarity with data analysis and visualization for training metrics reporting.
* Language Proficiency
• Native-level or near-native English proficiency at CEFR C1 level or higher (or equivalent)
*Why you'll love working here
• Competitive Income: Attractive salary, 13th-month bonus, year-end performance bonus
• Comprehensive Healthcare: PVI insurance, full social insurance, 24/7 accident insurance, annual health check-ups
• Training & Development: English courses, LinkedIn Learning, MiTek University, overseas training opportunities
• Leave Policy: 12 annual leave days, Christmas holiday
• Recognition of Achievements & Contributions: Employee of the Month/Year, Platinum Star Award, VIP trip for employees with 3 years of service
• Modern Facilities: Designed to support learning, working, and development
• Benefits: Free diverse lunch options, team-building activities, sports clubs (Badminton, Football, Swimming, Modern Dance, Yoga, Esports, Gym)
